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CLIENT LOYALTY EVALUATION

Faulkner Design Group, Inc. appreciates your business and we continually strive to improve service to our clients. In order to better serve you on future projects, we ask that you take a moment to fill out this survey. Your opinion is very important to us, and we will make every effort to assure your complete satisfaction on every project.

Project Name:

Please rate the following as applicable for the overall interior design of the project.

	Outstanding	Very Good	Fair	Poor
FDG Staff Responded to Phone Calls and E-mails Promptly
FDG Specifications and Architectural Details Easily Read
FDG Adhered to Construction Budget, if Given, for Interior Finish Materials
Interior Finish Materials Specified Were Appropriate for Each Area
Designs Were Executed as They Were Presented to Us
Designs Met Our Expectations
Model A Was Merchandised to Promote Leasing
Model B Was Merchandised to Promote Leasing
FDG Was Able to Complete the Installation on Time and Have Project Ready for Occupancy by Management Staff
FDG Accounting Department Kept You Informed of Invoice Due Dates
FDG Invoicing Current and Accurate
FDG Proposal and Contract Stated Our Services and Responsibilities Clearly

Comments on Interior Design of Clubhouse

Comments on Interior Design of Models

What Changes could FDG Make to Improve Our Services?

Would You Use Faulkner Design Group on Future Projects? Why or Why Not?

How Will You Recommend Faulkner Design Group to Others?

Describe The Most Memorable Thing That Took Place During The Design Of This Project With Faulkner Design Group?

What Other Services Would You See as Beneficial for FDG to Provide for Future Projects?

	Outstanding	Very Good	Fair	Poor
What is Your Overall Evaluation of This Project?

Completed by:

Company Name:

Satisfied or Loyal - Which are our Customers?
Thank You!

Your participation in this survey will help us serve you better on future projects.
We appreciate your taking time out of your schedule to help us produce designs that make your projects among the best in the industry.